Return Policy
This Return Policy outlines the conditions under which Purificationvita provides refunds and cancellations for active break program subscriptions and related services purchased through purificationvita.world.
Subscription Services
Our active break program plans are delivered as digital subscription services. Because access to digital content begins immediately upon purchase, refund eligibility depends on the circumstances described below.
14-Day Evaluation Period
New subscribers may request a full refund within 14 days of their initial purchase if they have not substantially used the platform (defined as fewer than 10 completed sessions across the organization). To request a refund during this period, contact us with your account details.
Cancellation
You may cancel your subscription at any time through your account settings or by contacting our support team. Upon cancellation:
- Your subscription remains active until the end of the current billing period
- No further charges will be applied after the current period ends
- Partial refunds for unused time within a billing period are not provided unless required by applicable law
Plan Downgrades
If you downgrade to a lower-tier plan, the change takes effect at the start of the next billing cycle. Price differences are not refunded for the current billing period.
Billing Errors
If you believe you have been charged incorrectly, contact us within 30 days of the charge. We will review the transaction and issue a correction or refund if a billing error is confirmed.
Service Interruptions
If our platform experiences extended downtime exceeding 48 consecutive hours due to issues on our end, affected subscribers may request a pro-rata credit applied to their next billing cycle.
How to Request a Refund
To submit a refund or cancellation request, contact us with the following information:
- Account email address
- Order or subscription reference number
- Reason for the request
Refund requests are typically processed within 5 to 10 business days. Approved refunds are returned to the original payment method.
Contact
Purificationvita
2 Gillies Avenue, Newmarket, Auckland 1023, New Zealand
Phone: +64 21 501 115
Email: contact@purificationvita.world